Banking

BigBrotherBingo caters for various payment options as detailed below.

Approved transactions will be automatically credited to your account so you can begin playing immediately.

The minimum deposit amount at BigBrotherBingo is £5.00. However the minimum deposit required in order to receive the subsequent 50% re-deposit bonus is £10.00.

A minimum deposit of £5 is required for a new card to be activated in order to receive funds.

The minimum withdrawal amount on BigBrotherBingo is £10.00.

Prior to a first withdrawal, a minimum of £20.00 must be deposited and wagered once or more, to qualify for a withdrawal.

All withdrawals are free of charge.

The following limits apply to withdrawals:
Daily Limit – £1,000
Weekly Limit – £2,000
Monthly Limit – £3,000

We reserve the right to amend the aforementioned limits at our sole discretion at any time.

The following limits and charges are applied by BigBrotherBingo to payments issued as a result of withdrawals:

Payment method	Country / Currency	Minimum payment amount	Charge if payment is less than minimum amount
Cheque / Bank Draft	Any / Any	£20	Payments over £20 are free of charge. Payments below £20 are cancelled and the payment amount refunded to the bingo account balance.
NETELLER	Any / Any	£10	Payments over £10 are free of charge. Payments below £10 are cancelled and the payment amount refunded to the bingo account balance.
Credit / debit card *	Any / Any	£10	Payments over £10 are free of charge. Payments below £10 are cancelled and the payment amount refunded to the bingo account balance.
Wire Transfer	Any / Any	£30	Payments over £30 are free of charge. Payments below £30 are cancelled and the payment amount refunded to the bingo account balance.

* Payments to credit / debit cards will be credited to cards previously used to fund bingo accounts where applicable (unless the cards used was a Maestro card). Depending on your account history and in accordance with our current security and banking policy, we reserve the right to credit payments to, or split credits between previously registered cards.

Please Note: Players based in Australia & Canada (this list of countries is not exhaustive) may deposit using credit & debit cards, however all withdrawals (refunds) can be sent via Bank Draft, wire transfer or neTeller only.

BigBrotherBingo reserves the right to cancel any withdrawal, in which case the value of the withdrawal will be refunded to the bingo account balance, should the withdrawal be deemed to have resulted from irregular activity.

Any winnings over £100 accrued by a player in a non funded state will become void and can not be withdrawn. This applies to all games.

BigBrotherBingo enforces a purchase limit of £2,500 (or equivalent in other currencies) on each registered purchase card per week, with a maximum single purchase amount of £500 (or equivalent in other currencies).

BigBrotherBingo restricts the total number of registered cards per player to 5.

On your statement you will be billed by Cassava Ltd when using Credit cards and Debit cards. When using any other payment methods, the payment will be posted by Brigend LTD and/or IFUND-ONLINE PRO.

Applicable to credit / debit card purchases and in accordance with international banking regulations, BigBrotherBingo does not store CVV numbers (last 3 digits on the back of a credit / debit card). The CVV number must be entered by the player (in the appropriate field within the cashier) with each purchase request in order to complete the request.

If you are experiencing problems making purchases, please contact our customer service team. We are available 24 hours a day for your convenience.

We use the SSL Protocol to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential information.

Credit Cards

Available in all currencies. Credit Card purchases are one of the quickest purchase methods at BigBrotherBingo. BigBrotherBingo accepts Visa and MasterCard credit cards. We prefer Visa cards. Please note: It is only possible for players to make purchases using their own credit cards. Please note: Use of third party cards is prohibited and shall be blocked upon detection

NETeller

Available in all currencies. NETeller is an online money transfer service that you can use to deposit funds to your bingo account. Opening a NETeller account is like using an “online wallet”. You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments. Sign up now

Switch and Solo

Available in British Pounds only. Switch and Solo purchases are one of the quickest purchase methods at BigBrotherBingo. BigBrotherBingo accepts Switch and Solo debit cards. Please note: It is only possible for players to make purchases using their own debit cards.

Debit Cards

Available in all currencies. Debit Card purchases are one of the quickest purchase methods at BigBrotherBingo. BigBrotherBingo accepts Visa Delta, Visa Electron and Maestro Debit Cards. Please note: It is only possible for players to make purchases using their own debit cards. Please note: Due to regulations imposed by issuers of Maestro credit/debit cards, Cassava Ltd is not permitted to pay withdrawals to Maestro credit/debit cards. Any withdrawals made to a Maestro will be reversed into the players bingo account in order for the player to choose an alternative withdrawal method.

Paysafecard

Available in all currencies. paysafecard is a prepaid voucher that you can use to fund your bingo account. To make a deposit using paysafecard you will need to purchase a paysafecard voucher.

Ukash

Available in all currencies. Ukash deposits are an instant, fee-free, secure and easy way to fund your bingo account. In order to make a deposit with Ukash you need to purchase a Ukash prepaid voucher.

How long does it take to receive my winnings?

Withdrawal requests are processed 48 hours from the date of request. During this time you may cancel your withdrawal request by clicking the ‘Reverse Withdrawal’ button in the Cashier and returning the funds to your Bingo account. This will allow you to play again without making a new deposit to your Bingo account.

After 48 hours the status of your withdrawal request will change to ‘Completed’ and you will no longer be able to cancel it.

The following is a summary of the withdrawal process:

Please note: All timeframes are calculated in business days (Monday through Friday).

Payment method	* Withdrawal process time	** Withdrawal completion time	Total	Payment posted from:
Credit/Debit Card	48 hours	4-7 days	6-9 days	Cassava Ltd
Solo/Maestro Debit Card	48 hours	4-7 days	6-9 days	Cassava Ltd
Cheque	48 hours	5 days(clearing can take up to 6 days)	UK – 5-6 days Europe – 10-15 days ROW – 21-28 days	Chexx Inc issued by Northern Bank
NETELLER(Not available to members in the US, Canada and Turkey)	48 hours		4-5 days	Brigend Ltd Aquapay
Wire Transfer	48 hours	4-7 days	7-10 days	Brigend Ltd

* Withdrawal request can still be cancelled and returned to your account.

**Withdrawal request has been completed and is being delivered to you.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

Please note: it may take additional time for your credit card or payment method provider to post funds to your account.

Brigend Ltd & Cassava Ltd (the operator of BigBrotherBingo), reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.

There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.

We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above (please see our Withdrawal Policy for further information). Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.

If your withdrawal has not been processed within the specified timeframe (see chart above), please contact us immediately and we will investigate.

MasterCard/Eurocard Credit/Debit Card Withdrawals:
Due to regulations imposed by issuers of MasterCard/Eurocard credit/debit cards, Cassava Ltd is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, members who have deposited to their Bingo accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.