FAQ

Got a mind-boggling question? You’ll probably find the answer in our Frequently Answered Questions below.

Q. What is the minimum deposit that I should make before I can request my first withdrawal?
A. A minimum deposit of £20 needs to be wagered on either bingo or instant games prior to your first withdrawal.

Q. I’ve forgotten my login details. What do I do?
A. Don’t worry, simply click here to go to our Forgotten Password page & follow the simple steps to retrieve your details.

Q. How long does it take until the funds appear in my bank account?
A. It takes 48 hours to process your withdrawal request. Once this has been completed, you should see the money in your bank account within 4 -7 working days.

Q. I just purchased some tickets in a room and my PC crashed. What will happen to my tickets?
A. As soon as a ticket is purchased on our site it will play regardless of your connection status. If your ticket is a winner, then you’ll be credited with that win as the outcome is generated on our game servers. If a game does not play, the stake will automatically be credited back after 24 working hours.

Q. Do you offer any deposit bonuses on your site?
A. Yes, we offer two welcome bonuses. You can play our Stairway to Swag game as soon as you register. You can play it a maximum of 4 times & you’re guaranteed to win something. PLUS, once you make a first deposit of £5 – £100 you’ll also receive a 200% bingo bonus. We also offer a 50% bonus on all re-deposits between £10 & £100, you just need to use the monthly redeposit promo code each time you deposit to get the 50% bonus on every deposit & we regularly offer ad-hoc bonuses. All the bonuses above are credited in bingo funds only.

Q. After requesting a withdrawal I noticed that my bonus funds have disappeared. Why is this?
A. In accepting any deposit bonus offer on the site, the player agrees to wager at least 2 x the total of (the amount of the deposit + the amount of the Bonus Funds) prior to requesting a withdrawal. Wagering must be done on bingo games only. If you do request a withdrawal before fulfilling this requirement you will lose part or all of the bonus funds.

Q. What is a wagering requirement?
A. A wagering requirement is a multiplier that represents the number of times you have to play through a bonus before you are eligible to cash out any winnings. Any winnings you make whilst playing on a game or category (cash or bonus stake) with outstanding wager requirements will be stored in a pending balance until you meet the wager requirement. You cannot withdraw cash from your pending balance. You will be able to spend those pending funds to work down the wager requirement in the meantime.

Q. Can I have more than one account?
A. Only one account is permitted per player as per our Terms & Conditions. We reserve the right to close multiple accounts opened by a single player.

Q. My deposit has just been declined and I have plenty of funds. What can I do?
A. If your deposit is unsuccessful you’ll need to check if your payment details are correct. If the details are correct you’ll need to contact your bank as some card issuers don’t allow their cards to be used for transactions on internet gaming sites.

Q. How do I know that all the games played on the site are not fixed?
A. All the games on our site are fully audited & extensively tested to ensure a fair & honest payout. As part of our commitment to fair play all our gaming software systems use a Random Number Generator (‘RNG’) to make sure all game outcome results are truly random.

Q. I’m unable to load your games. Nothing happens when I click on PLAY NOW. Can you help?
A. This may be due to pop up blockers on your internet browser. To play games on our site you will need to turn off any pop up blockers that you currently have running.

Q. What are the benefits of referring a friend and how can I do it?
A. BigBrotherBingo knows that friendship is great which is why we reward you for referring your buddies to the site. All you need to do is go to your My Room section & click on the Refer a Friend link. Once your pal has registered, then deposited & wagered £5 you’ll receive a tidy 15,000 loyalty points (lps) which can be used to play your favourite bingo games.

Q. I don’t receive your newsletters. How can I sign up for emails?
A. Easily. All you need to do is login to your account & click ‘Details’ in the My Room section. Your personal information will be displayed & at the bottom of the page you can ‘Modify’ your account info including opting in to receive mailers from us.

Q. How do I clear my cache?
A. For Internet Explorer users, go to ‘Tools’ and ‘Internet Options’. Underneath ‘Browsing History’ press ‘Delete’. Select ‘Temporary Internet Files’ and then ‘Delete’.

For Mozilla Firefox users, go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.

For Google Chrome users, go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.

Q: How do I know the bingo games are fair?
A : To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by BigBrotherBingo.

Q: What is a Shared Game?

A: A shared game brings bingo players together from a selection of different sister brands (Wink Bingo, 888ladies Bingo, Tasty Bingo, Posh Bingo, Bingo Street, Red Bus Bingo & BBB). This means that players may play in bingo games that include players from other sister brands. The brands who participate in any of the shared games will be detailed in the relevant promotion details.